Privacy Policy

At Cottolight, we value your trust and are fully committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase. Our approach is designed to meet international standards, including the principles of the General Data Protection Regulation (GDPR), where applicable.

1. Why This Policy Matters

  • Ensure transparency in how we handle your personal data
  • Outline your rights and how you can exercise them
  • Reassure you that your data is handled securely and respectfully

2. What Personal Data We Collect

  • Full name
  • Email address
  • Shipping address and billing address
  • Mobile phone number
  • Payment details (processed securely via a third-party provider)
  • Order details and customer service interactions
  • IP address and device/browser information (for analytics and fraud prevention)

We only collect the data necessary to fulfill your order and improve your experience.

3. How We Use Your Information

  • Order Fulfillment – Processing and delivering your purchases, sending order updates, and handling returns
  • Customer Support – Addressing your inquiries, claims, or service requests
  • Legal Compliance – Meeting tax, accounting, and legal requirements
  • Marketing (Optional) – Sending promotions or updates if you’ve opted in. You can opt out at any time

We do not use your data for automated decision-making without consent.

4. How We Protect Your Data

  • Secure servers with controlled access
  • SSL encryption for all data transmitted during checkout and login
  • Encrypted payment processing via trusted third-party providers
  • Access to data is restricted only to authorized personnel who need it to perform their duties
  • Regular system audits and updates to maintain security integrity

Your payment card details are never stored on our servers.

5. Data Retention Period

We retain your personal data only as long as necessary for the purposes mentioned above:

  • Order and billing records: up to 7 years (as required by law)
  • Marketing data: until you unsubscribe or withdraw consent

After the retention period ends, data is securely deleted or anonymized.

6. Your Data Rights

  • Access – Request a copy of the data we hold about you
  • Correction – Ask us to update or correct inaccurate information
  • Deletion – Request that your data be erased (subject to legal exceptions)
  • Restriction – Limit how we use your data in specific situations
  • Objection – Object to the use of your data for direct marketing
  • Data portability – Request your data in a machine-readable format

To exercise your rights, please contact us at [Insert Email] and we will respond promptly in accordance with applicable laws.

7. Sharing of Personal Data

Cottolight does not sell or rent your personal data.

We only share your data with third-party service providers who help us:

  • Process payments
  • Deliver orders
  • Host our website
  • Provide IT and marketing support

All partners are required to handle your data securely and lawfully. We may disclose data only if legally obligated to do so (e.g., by law enforcement or a court order).

8. International Transfers

If you are located outside the country where our servers are hosted, your data may be transferred internationally. When this occurs, we ensure legal safeguards are in place (such as Standard Contractual Clauses) to protect your privacy.

9. Cookies and Tracking Tools

Our website uses cookies to improve your experience and analyze traffic. You can control cookie settings through your browser at any time. For more details, please review our [Cookie Policy].

10. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be published on this page and reflected by the “Last Updated” date. Continued use of our website indicates acceptance of any updates.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

  • Email: [Info@cottolight.com]
  • Phone: [01555247416]
  • Address: [Obour City, First Industrial Zone, in front of Al-Alamiya Laundry]

Your Privacy is Our Priority — At Cottolight, we are committed to giving you a safe, secure, and transparent shopping experience. Thank you for trusting us with your information.